Event Calendar

Wednesday, October 13, 2021

Improving Collections: Flexible Payment Plans and Faster Relief Deployment

Start Date: 10/13/2021 11:00 AM PDT
End Date: 10/13/2021 12:30 PM PDT


Organization Name: CMUA

Contact:
Christine Chapman
Email: cchapman@cmua.org
Phone: (916) 326-5800


This webinar is a CMUA member benefit and is co-sponsored with Promise, a CMUA Associate Partner


Improving Collections: Flexible Payment Plans and Faster Relief Deployment

Millions of California utility customers have fallen behind on their bills during the pandemic.  In this webinar, US Water Alliance, Louisville (Ky.) Water and Promise will explain how technology can help utilities efficiently and effectively process past-due payments and provide financial assistance.
 
Promise is a payment platform that modernizes, humanizes, and personalizes government debt.  Each year, thousands of individuals face significant consequences for failure to pay government debt, such as utility bills, or have missed receiving relief benefits for which they are eligible.  Learn more about their intuitive approach that leads to significantly higher payments and increased customer enrollment in assistance programs.

Listen as the Promise team, comprised of technology and utility industry experts, talk about the approach to improving the experience between utilities and their customers using PromisePay.  Hear from utility leaders who have put this system in place and the positive outcomes for their customers and utility personnel alike.

Tony Parrott, Executive Director, Louisville/Jackson County Metropolitan Sewer District, and Megan Hancock, Director of Customer Care and Business Operations, Louisville Water Company, will share their first-hand experience of rolling out PromisePay in their own utilities and how it improved the customer experience and increased engagement.  For more information on the Louisville project, download the case study.

Seats are limited ~ reserve yours today!  Don't miss out on the opportunity to take part in this timely and important discussion.

October 13, 2021 ~ 11:00 am - 12:30 pm Pacific

*After registering, you will receive a confirmation email containing information about joining the webinar.  If you don't receive the confirmation email, contact Christine Chapman, CMUA Director of Events & Membership, cchapman@cmua.org or 916-326-5804.



MEET YOUR WEBINAR SPEAKERS (For speaker bios, hover over their name)

Juliet Ellis
Head of Public Sector, Promise




Emily Simonson
Director of Strategic Initiatives, US Water Alliance


 
Tony Parrott
Executive Director, Louisville/Jackson County Metropolitan Sewer District



Megan Hancock
Director of Customer Care and Business Operations, Louisville Water Company



Who Should Attend
  • POU executives and managers
  • POU customer service and key account representatives
  • POU finance and IT managers

This is a free webinar provided by CMUA in partnership with Promise, a CMUA Associate Partner, and their clients, Louisville/Jefferson County Metropolitan Sewer District, Louisville Water Company, and US Water Alliance.  Registration is required to attend.
 
Questions? Contact Christine Chapman, CMUA Director of Events & Membership, cchapman@cmua.org or 916-326-5804.

Online Registration

Registration is Closed
Closed: 10/13/2021 12:30 AM

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