Position Information

Please follow the online instructions for applying.  Do not send resumes or completed job applications to CMUA.

Business Analyst-Public Benefits

The Department: 

SVP currently provides over 40 percent of Santa Clara’s electricity from carbon-free renewable resources. In addition to using green energy from large-scale wind, solar, geothermal, and hydroelectric projects outside of the area, SVP employs innovative ways to locally produce electricity by capturing and burning methane gas from a closed city landfill and using power from solar generating systems on city-owned garages and vacant, unusable land. It is the mission of Silicon Valley Power to be a progressive, service-oriented utility, offering reliable, competitively priced services for the benefit of Santa Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service, SVP can provide economic value to the City of Santa Clara and its customers while maintaining low residential rates and offering competitive rates for all customers. 


The Position: 

The successful incumbent will help support the development, implementation, and evaluation of customer programs, including distributed energy resources, cost-effective energy efficiency programs, and electric vehicle charging stations. This position also supports emerging technologies and helps determine the best energy programs to offer our customers.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  


Each position in this classification may not include all the duties listed below, nor do the examples cover all duties that may be performed.

Under general supervision:
  • Perform research and statistical analyses related to customer and utility competitor characteristics, behavior, and attitudes; oversee customer surveying activities; recommend appropriate actions based on analysis;
  • Recommend positions and strategies in response to legislative and regulatory issues at the state and federal level;
  • Meet with residential and business customers to promote City programs and services;
  • Review customers' utility-related needs and make energy efficiency recommendations;
  • Assist with the coordination of community events and workshops;
  • Participate in the design and implementation of new and revised programs, systems, procedures and methods of operation;
  • Analyze and respond to complaints and requests for information from internal and external sources; determine appropriate corrective action;
  • Prepare and disseminate customer profiles and other sensitive customer-related information;
  • Develop tools and business processes for new products, services and business development, such as utility infrastructure services;
  • Perform budget analysis (project expenditures, revenue collections, and reporting);
  • Perform benchmarking of Electric Utility against potential and existing competitors;
  • Perform research and analysis to determine market potential and impact of demand-side management (DSM), customer service and retention programs;
  • Assist in the development and design of DSM and load-impact programs for customers and evaluate and report on effectiveness of such programs;
  • Devise methods and procedures for obtaining, maintaining, and updating market-related data, including collection, coding, and tabulation;
  • Compile energy utilization data for reports on energy consumption;
  • Assist in data evaluation and database development and maintenance;
  • Study customer energy consumption and prepare forecasts of short and long term needs;
  • Confer with City staff, customers, and others as required to conduct project assignments;
  • Provide technical assistance to City departments and customers on administrative and analytical matters;
  • Utilize computer applications to assist with analytical studies;
  • Prepare a variety of technical, periodic, specialized reports, and other written materials related to utility business matters;
  • Conduct research and analytical studies on energy efficiency and renewable energy  programs and issues; 
  • Maintain current knowledge of utility distribution and consumption trends; and
  • Performs other related duties as assigned.
Position: Business Analyst-Public Benefits
Organization: City of Santa Clara
Location: Santa Clara,  CA 
United States
Salary: $101,340-$129,456
Posting Start Date:
Date Posted: 7/22/2021


  • Education and experience equivalent to graduation from an accredited college or university with a bachelor's degree in business administration, economics, engineering, environmental studies, or a related area; 


  • Four (4) years of progressively responsible experience in energy efficiency and conservation programs, which has included accounting record keeping, financial and market analysis, resource planning, utility demand-side programs, communication technologies, data management related to customer analysis or other related fields is required.

Possession of a valid California Class C driver's license is required at time of appointment.


  • A medical examination will be required prior to appointment

  • Prior to hire, candidates will be required to successfully pass a pre-employment background check, which may include employment verification, a DMV record check, a criminal history check, and Department of Justice (DOJ) fingerprinting. Any information obtained will be used to determine eligibility for employment in accordance with the law. A conviction history will not necessarily disqualify an applicant from appointment, however, failure to disclose a conviction when required will result in disqualification from the recruitment process
    • Incumbents in this position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100

  • Must be able to perform all the essential functions of the job.

Meeting the minimum qualifications does not guarantee admittance into the examination process.  Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to the appointment.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.  

This position qualifies for Veteran's Preference Points. Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing.

Status: This listing expires on: 9/20/2021
Send to a Friend  Send to Friend
Return to Job Search  Return to Job Search
Post a Position  Post a Position
Organization Information
City of Santa Clara

Santa Clara,  CA 95050
United States
Peter Castelino