Position Information

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Customer Service Representative
Learn more and apply by May 4, 2022 at www.cityofredding.org/jobs

Full-time:  $20.51 - $26.17 per hour
Part-time:  $19.67 - $25.10 per hour

The City of Redding is accepting applications for the position of Customer Service Representative in the Customer Service Group of the Redding Electric Utility. 

Customer Service Representatives will assist customers in person, via e-mail and facsimile, and over the telephone regarding utility billing and service delivery problems. This position has the responsibility of coordinating the credit and collection functions of the utilities billing system; performs clerical and accounting duties of intermediate difficulty requiring analysis and use of judgment, investigates complaints and problems, and performs other related duties as required.

The City of Redding provides an excellent benefit package including health, dental, vision, life and ling term disability insurance, paid time off and a CalPERS retirement program along with a great work environment. This position will receive a 2% increase July 2022.

  • Assign and bill new accounts.
  • Respond to intense daily contact with internal and external customers in person, over the telephone, and via e-mail and facsimile with regard to utility billing.
  • Respond to customers' calls regarding service failures.
  • Interpret and explain charges, policies, procedures, special programs, and rates.
  • Conduct special billing investigations involving difficult problems; make determinations and resolve disputes.
  • Data entry of utility account information into custom programs. 
  • Keep/review records, maintain files and assign items to their proper place, locate and explain numerical data, and compare names and numbers accurately and rapidly.
  • Handle difficult credit and collection issues, all according to departmental policies and procedures, requiring use of individual judgement.
  • Monitor customer account balances for utilities services and initiate credit and collection procedures.
  • Process and balance utility bill payments received in person, by telephone, or through the mail.
Position: Customer Service Representative
Organization: City of Redding
Location: Redding,  CA 
United States
Salary: $19.67 - $26.17 per hour
Posting Start Date: 4/27/2022
Date Posted: 4/27/2022
Requirements Knowledge and Abilities:
  • Knowledge of automated computer systems and procedures for bill collection and follow up
  • Knowledge of office equipment, including computer, 10-key adding machine, and copy and fax machines
  • Knowledge of methods, practices, and terminology used in financial and statistical record keeping, interpersonal communication skills, and mathematical calculations
  • Ability to post and make mathematical computations rapidly and accurately, which includes handling payment transactions
  • Ability to operate office machines such as a calculator, typewriter, adding machine, and data entry terminal
  • Ability to compose and type business letters
  • Ability to interpret utility rate schedules and customer billing records, understand and interpret city ordinances, contracts, and legal documents, compare names and numbers accurately and rapidly
  • Ability to type at least 30 wpm, net (see Typing Requirement below).
Education, Experience and Special Requirements: 
  • Any combination of training and experience that provides the required knowledge, skills, and abilities to perform the various job functions is qualifying.
  • Typical education would include a high school diploma, or equivalent.
  • Typical experience would include two years of general clerical experience, preferably including some financial record keeping and one (1) year of customer service in a call center, utility service, fee collection environment, retail environment or other related industry
  • The typing requirement for this position is 30 NET words per minute. Candidates must attach a valid typing certificate, as outlined on How to Obtain a Typing Certificate. Please note that online typing certificates are not considered valid. by the closing date and time.
Learn more and apply by May 4, 2022 at www.cityofredding.org/jobs

Status: This listing expires on: 6/26/2022
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Organization Information
City of Redding
777 Cypress Avenue

Redding,  CA 96001
United States
(530) 225-4065
Personnel Department