Start Date: 10/14/2026 8:30 AM PDT
End Date: 10/15/2026 1:00 PM PDT
Venue Name: Union Brick by Wedgewood
Location:
240 Conference Center Drive
Roseville, CA United States 95678
Organization Name:
CMUA
Contact:
Powering Better Customer Experiences
The CMUA 2026 Annual Customer Engagement Summit (ACES) is California’s premier educational forum dedicated to customer engagement for publicly owned electric utilities. Designed for professionals responsible for customer programs, communications, and the customer experience, the summit explores innovative strategies to strengthen customer relationships while advancing utility goals.
As the electric utility industry continues to evolve, customer engagement has become more important than ever. From electrification and distributed energy resources to affordability, grid modernization, and changing customer expectations, utilities must effectively communicate complex issues while delivering exceptional service and meaningful customer programs.
The Annual Customer Engagement Summit provides a collaborative environment where utility professionals can exchange ideas, share successful initiatives, learn from industry experts, and discover practical solutions that improve customer satisfaction, increase participation in utility programs, and build stronger community relationships.
Registration*
- Early Bird Registration (on or before September 25, 2026)...................................$275
- Late and Onsite Registration (after September 25, 2026)....................................$300
Registration includes all meeting materials, hosted events and meals. It does not include hotel accommodations, travel, or other miscellaneous expenses. Please refer to CMUA's Registration and Travel Policies at the bottom of the page.
*Eligibility to Attend:
Registration for the CMUA 2026 Annual Customer Engagement Summit is open to all CMUA member utilities and their staff. The member organization must be in good standing with CMUA at the time of registration and on the date of the event. CMUA reserves the right to cancel registrations that do not meet these eligibility requirements.
Accepted Payment Methods: Credit card payments only (Visa, Mastercard, or AMEX). CMUA no longer accepts checks for event registration. Registration payment is due at the time of registration. Registration is not confirmed until payment in full is received.
Venue Parking: Free parking is available at the event venue, Union Brick by Wedgewood.
Pre-Conference Tour
Where: Roseville Utility Exploration Center
This center is located inside the Martha Riley Library at 1501 Pleasant Grove Blvd, Roseville, CA 95747
Date: Tuesday, October 13, 2026
Time: Drop-in anytime between 4:30 pm and 6 pm
What to expect: Self-guided tour with Roseville staff available to answer questions. Light refreshments provided. No registration required.
Check out Roseville’s Utility Exploration Center here.
About the center: Roseville’s Utility Exploration Center is a one-of-a-kind learning center that offers an inside look at the utility systems that keep Roseville safe, healthy, and strong. Our recently remodeled museum has cutting-edge and traditional exhibits that provide an interactive learning experience for all ages. We also organize special events, school programs, and workshops to help our community learn how to save energy and water, reduce waste, protect the watershed, and live sewer smart.
Have Questions: Contact Christine Chapman at contact@cmua.org
Page last updated 8-28-26
